Terms and Conditions

Orion X Limited (trading as "OrionX")
Registered office: Plot 140 Unit 2, Kgale Mews, Gaborone, Botswana
Company registration number: [to be confirmed by counsel]

Last updated: 4 June 2026

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of Uhuru AI and all related websites, mobile and desktop applications, WhatsApp and SMS channels, voice services, application programming interfaces (APIs), and any other products, features, or services we make available (collectively, the "Services"). The Services are operated by Orion X Limited, trading as OrionX ("OrionX", "we", "our", or "us"), a company incorporated in the Republic of Botswana.

By accessing or using the Services, by creating an account, or by interacting with us through any channel, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services.

These Terms form a binding legal agreement between you and OrionX. Please read them carefully and keep a copy for your records.

2. Definitions

• "OrionX", "we", "our", "us" means Orion X Limited, trading as OrionX, and where the context requires, its affiliates, subsidiaries, successors, and assigns.
• "Uhuru AI" means OrionX's foundational artificial-intelligence platform and the assistant, models, agents, and features delivered through it. Uhuru AI is built and operated by OrionX.
• "Uhuru Cloud" means the proprietary cloud platform on which the Services are hosted, processed, and delivered.
• "User", "you", "your" means the individual or entity that accesses or uses the Services. If you use the Services on behalf of an organisation, "you" includes that organisation, and you warrant that you are authorised to bind it to these Terms.
• "User Content" means any text, prompt, message, voice input, document, image, audio, file, instruction, or other material that you submit to, upload to, generate through, or transmit by means of the Services.
• "Output" means any text, code, summary, translation, analysis, image, audio, guidance, or other material generated by the Services in response to User Content.
• "Content" means User Content and Output, together with all other information, data, and materials available through the Services.
• "Account" means the registered account through which you access the Services.

This is the master definition of "Services" and the other capitalised terms above. Where our Privacy Policy uses a capitalised term it does not separately define (including "Services", "User Content", and "Output"), that term has the meaning given here.

3. Eligibility and Use of the Services

3.1 Age requirements. You must be at least 18 years old to create an Account and to use the Services on your own behalf. A person who is 16 or 17 years old may use the Services only where a parent or legal guardian has given verifiable consent that OrionX has obtained and recorded; that adult agrees to these Terms on the young person's behalf and assumes responsibility for their use. We do not create or permit Accounts for anyone under 16. The health features (Uhuru Health and the Diagnose features) require, in addition, the explicit recorded consent of the responsible adult for each minor or dependent. These age rules are the same as those stated in our Privacy Policy.

3.2 You agree to use the Services only for lawful purposes and in accordance with these Terms.

3.3 You must not, and must not permit any third party to:

• use the Services in any way that violates any applicable local, national, regional, or international law or regulation;
• upload, submit, transmit, or generate any material that is unlawful, defamatory, obscene, abusive, harassing, hateful, threatening, or that infringes the rights of any person;
• impersonate OrionX, any OrionX representative, or any other person or entity, or misrepresent your affiliation with any person or entity;
• attempt to gain unauthorised access to, interfere with, disrupt, probe, or reverse-engineer the Services, the underlying models, Uhuru Cloud, or any associated systems or networks;
• use the Services to develop, train, or improve any competing artificial-intelligence model or product, including by scraping, bulk-extracting, or systematically harvesting Output;
• transmit any malware, automated abuse, credential-stuffing, or denial-of-service activity, or any unsolicited or unauthorised advertising or promotional material;
• circumvent, disable, or defeat any usage limit, rate limit, security feature, or access control; or
• engage in any conduct that restricts or inhibits any other person's use of the Services, or that may harm OrionX, its users, or third parties, or expose any of them to liability.

3.4 We may impose and enforce usage limits (including message, request, storage, and voice-minute limits) by tier, and may monitor use of the Services for security, compliance, billing, and abuse-prevention purposes.

4. User Accounts

4.1 You may need to register an Account to access certain Services. You agree to provide accurate, current, and complete information and to keep it up to date.

4.2 You are responsible for safeguarding your Account credentials and for all activity that occurs under your Account. You must notify us immediately of any unauthorised use or suspected security breach.

4.3 We may suspend, restrict, or terminate your Account at our discretion where we reasonably believe you have breached these Terms, where required by law, or where necessary to protect the Services, other users, or third parties. Where a suspension or termination is decided solely by automated means and has a legal or similarly significant effect on you, you may obtain human review, express your view, and contest the decision as described in our Privacy Policy (Automated Decision-Making and Profiling).

5. Intellectual Property; Ownership of the Platform

5.1 The Services, and all software, models, model weights, algorithms, text, designs, graphics, user interfaces, trademarks, logos, documentation, and all other materials comprising or underlying the Services (excluding User Content), together with all intellectual-property rights in them, are and remain the exclusive property of OrionX and its licensors. Uhuru AI, Uhuru Cloud, OrionX, and associated names, logos, and product names are trademarks of OrionX. Nothing in these Terms transfers any ownership of the platform, the models, or any OrionX intellectual property to you.

5.2 Subject to your compliance with these Terms, OrionX grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your own internal or personal purposes during the term of these Terms.

5.3 Except as expressly permitted, you must not copy, modify, distribute, sell, lease, sublicense, create derivative works of, decompile, reverse-engineer, or attempt to extract the source code, model weights, or training data of any part of the Services.

5.4 If you submit any feedback, suggestion, or idea about the Services, you grant OrionX a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate it without restriction or obligation to you.

6. User Content and Licence to OrionX

6.1 Your ownership. As between you and OrionX, you retain all ownership rights you hold in your User Content. We do not claim ownership of your User Content.

6.2 Operational licence you grant to OrionX. By submitting, uploading, generating, or transmitting User Content through the Services, you grant OrionX a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, and sublicensable licence to host, store, reproduce, cache, back up, transmit, process, analyse, index, adapt, and reformat your User Content and Output, and to create derivative works from them, only as necessary to: (a) operate, provide, secure, maintain, and support the Services; (b) personalise and improve your experience and the Services as you use them; and (c) comply with law and enforce these Terms. This operational licence is granted to the extent permitted by applicable law and continues for as long as is reasonably necessary for those purposes, including, after deletion of your User Content, in residual backups for a limited period. Nothing in this clause 6.2 authorises the use of identifiable User Content to train or fine-tune models except as set out in the Privacy Policy. Development of new products and the training, fine-tuning, evaluation, and improvement of OrionX's artificial-intelligence models are not authorised by this operational licence; that processing is governed by clause 6.3 and the Privacy Policy.

6.3 Model development and training. OrionX develops, trains, fine-tunes, evaluates, and improves its artificial-intelligence models and builds new features and products. The way this applies to your data is as follows:

• De-identified, aggregated, and derived data. OrionX may use irreversibly de-identified and aggregated data, and other data derived from your use of the Services, for these purposes. To the extent any rights are needed for such de-identified, aggregated, and derived data, and for any models trained on User Content, you grant OrionX a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable licence that survives the deletion of your User Content and the closure of your Account, to use, host, reproduce, adapt, create derivative works from, and otherwise exploit that data and those models for any lawful purpose, including any other purpose not incompatible with the purposes for which the content was provided.
• Identifiable User Content. Training or fine-tuning OrionX's models on identifiable User Content (such as your prompts, conversations, or files) is governed solely by the lawful basis and choices set out in the Privacy Policy. In most territories this rests on OrionX's legitimate interests, with a clear opt-out; where the applicable law requires consent, it rests on consent or opt-out as set out in the Privacy Policy's Regional Provisions. You may exercise these choices in your account settings or by contacting [email protected].
• Identifiable health data. Identifiable health data processed through Uhuru Health and the Diagnose features is used for model training only as described in the Privacy Policy's health rules — that is, only with your separate, explicit, withdrawable opt-in consent. Separately, OrionX may train on irreversibly de-identified and aggregated health data, which is not personal data. The broad de-identified-data licence above does not override these health rules for identifiable health data.

The IP licences in clauses 5.4 and 6.2 are licences of intellectual-property rights only. They do not override your statutory rights as a data subject (including rights of access, rectification, erasure, objection, and withdrawal of consent) over any personal data contained in that content; those rights are exercised as described in the Privacy Policy.

6.4 Your warranties. You represent and warrant that you own or have all rights, consents, and permissions necessary to submit your User Content and to grant the licences in this clause 6, and that your User Content does not infringe any third party's intellectual-property, privacy, publicity, or other rights, and does not violate any law or these Terms.

6.5 No obligation to monitor. We are not obliged to monitor, screen, or store User Content, but we may review, refuse, limit, or remove User Content that we reasonably believe violates these Terms or applicable law, or that may harm OrionX, its users, or third parties.

7. Artificial-Intelligence Output and Reliance

7.1 The Services use artificial intelligence to generate Output. Output is generated automatically and may be inaccurate, incomplete, out of date, or unsuitable for your purposes. Output does not constitute professional advice.

7.2 Health and wellbeing. Certain features (including Uhuru Health and the Diagnose features) provide general health-related information and self-care guidance only. They are not a medical device, do not provide a diagnosis, and are not a substitute for professional medical advice, examination, diagnosis, or treatment. Never disregard or delay seeking professional medical advice because of anything generated by the Services. In an emergency, contact your local emergency services or a qualified healthcare professional immediately. Identifiable health data you provide through these features is processed only in accordance with the health rules set out in the Privacy Policy.

7.3 Legal, financial, and other regulated guidance. Output relating to legal, financial, tax, business-formation, or other regulated matters is provided for general information only and is not a substitute for advice from a qualified, licensed professional.

7.4 You are solely responsible for evaluating and verifying Output before relying on or acting upon it, and for any decision you make based on it.

8. Subscriptions, Fees, and Payment

8.1 Certain Services are offered on a paid basis. Pricing, tiers, currencies, message and storage limits, voice allowances, and billing periods are as presented to you at the point of purchase and may be updated from time to time. Where we materially change pricing, the change will take effect for you in the billing period following notice to you.

8.2 You agree to provide accurate and complete billing information and authorise us, and our third-party payment processors, to charge the applicable fees and taxes to your selected payment method.

8.3 Payments are handled by third-party payment processors. Your use of those payment services is subject to the processor's terms and privacy practices in addition to these Terms. We do not store full payment-card numbers.

8.4 Unless otherwise required by applicable law or stated at the point of purchase, fees are non-refundable and subscriptions renew automatically at the end of each billing period at the then-current rate until cancelled. You may cancel renewal at any time through your Account; cancellation takes effect at the end of the current billing period.

8.5 If a payment fails or is reversed, we may suspend or terminate the affected Services. You remain responsible for all amounts incurred up to suspension or termination.

9. Free Trials and Promotional Offers

9.1 We may offer free trials or promotional access at our discretion and for a limited period. We may require payment information to begin a trial.

9.2 Unless you cancel before the end of a trial, your subscription will convert to a paid subscription and you will be charged the applicable fee. We may modify or withdraw any trial or promotional offer at any time.

10. Acceptable Content and Conduct

10.1 You must not use the Services to create, upload, store, or distribute any Content that is unlawful, infringing, fraudulent, deceptive, defamatory, obscene, exploitative of minors, discriminatory, hateful, violent, or that promotes illegal or harmful activity.

10.2 We reserve the right, but assume no obligation, to review and remove any Content and to suspend or terminate Accounts that violate this clause or these Terms.

11. Third-Party Services and Integrations

11.1 The Services may interoperate with, link to, or rely on third-party websites, platforms, cloud infrastructure and communications providers, payment processors, and integrations (for example, when you connect a third-party account). We do not control and are not responsible for third-party services, their content, or their privacy practices. Your use of third-party services is governed by their own terms.

12. Disclaimer of Warranties

12.1 To the maximum extent permitted by applicable law, the Services and all Output are provided on an "AS IS" and "AS AVAILABLE" basis, with all faults and without warranty of any kind.

12.2 OrionX expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. OrionX does not warrant that the Services will be uninterrupted, secure, error-free, or free of harmful components, that defects will be corrected, or that any Output will be accurate, complete, reliable, lawful, or suitable for your purposes.

12.3 Nothing in this clause limits any warranty or right that cannot lawfully be excluded.

13. Limitation of Liability

13.1 To the maximum extent permitted by applicable law, in no event shall OrionX, its affiliates, or its and their directors, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business, or anticipated savings, arising out of or in connection with these Terms or the Services, whether based on contract, delict or tort, statute, or any other legal theory, and whether or not OrionX has been advised of the possibility of such damages.

13.2 To the maximum extent permitted by applicable law, OrionX's total aggregate liability arising out of or in connection with these Terms and the Services shall not exceed the greater of (a) the total amounts you paid to OrionX for the Services in the three (3) months immediately preceding the event giving rise to the liability, or (b) one hundred United States dollars (USD 100) or its equivalent. [Liability-cap figure and currency to be confirmed by counsel.]

13.3 The cap in clause 13.2 does not apply to, and nothing in this clause 13 excludes or limits: (a) liability for death or personal injury caused by negligence; (b) liability for fraud or fraudulent misrepresentation; (c) liability for breach of applicable data-protection law (including the Botswana Data Protection Act, 2024, POPIA, and the GDPR/UK GDPR) to the extent that liability cannot lawfully be capped; (d) liability arising from the processing of special-category health data; or (e) any other liability that applicable mandatory law does not permit to be excluded or limited. Where liability cannot lawfully be excluded but can be limited, OrionX's liability is limited to the minimum permitted by that law.

14. Indemnification

14.1 You agree to defend, indemnify, and hold harmless OrionX, its affiliates, and its and their directors, officers, employees, agents, suppliers, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your User Content; (b) your use or misuse of the Services; (c) your breach of these Terms or of any applicable law; or (d) your infringement of any third party's rights. This clause does not apply to the extent a loss is caused by OrionX's own unlawful conduct where liability for it cannot lawfully be excluded.

15. Suspension and Termination

15.1 We may suspend or terminate your access to all or part of the Services at any time, with or without notice, where you breach these Terms, where required by law, where necessary to protect the Services or any person, or where we discontinue a Service. Where such a suspension or termination is decided solely by automated means and has a legal or similarly significant effect on you, the safeguards in clause 4.3 and the Privacy Policy (human review, the right to express your view, and the right to contest) apply.

15.2 You may stop using the Services and close your Account at any time.

15.3 Upon termination, your right to use the Services ends. Clauses that by their nature should survive termination — including those on intellectual property, the User Content and model-training licences (clause 6, including the perpetual de-identified-data licence in clause 6.3), disclaimers, limitation of liability, indemnification, governing law, and dispute resolution — survive.

16. Changes to These Terms

16.1 We may modify these Terms from time to time. Where a change is material, we will provide reasonable notice by a method we consider appropriate (for example, by posting the updated Terms with a new "Last updated" date, or by in-product or email notice). Your continued use of the Services after the change takes effect constitutes acceptance of the revised Terms. However, where a change would materially expand the processing of your personal data, or where applicable law requires fresh consent for a change, OrionX will obtain the required consent before that change applies to you. If you do not agree to a change, you must stop using the Services.

17. Governing Law and Dispute Resolution

17.1 These Terms, and any dispute or claim arising out of or in connection with them, the Services, or their subject matter (including non-contractual disputes), are governed by and construed in accordance with the laws of the Republic of Botswana, without regard to its conflict-of-laws rules.

17.2 The parties submit to the exclusive jurisdiction of the courts of Botswana, sitting in Gaborone, in respect of any dispute, subject to clause 17.3.

17.3 Before commencing any formal proceedings, the parties agree to attempt in good faith to resolve any dispute through informal negotiation. Where a dispute cannot be resolved within thirty (30) days, either party may refer it to arbitration in Gaborone, Botswana, conducted in English by a single arbitrator under the arbitration rules then in force in Botswana; the arbitral award shall be final and binding. Either party may nonetheless seek urgent interim or injunctive relief from a competent court. [Arbitration seat and applicable rules to be confirmed by counsel.]

17.4 Nothing in this clause deprives a consumer of the benefit of any mandatory provision of the law of the country in which they reside, including any non-waivable right to bring proceedings in, or to the protection of, their local courts and consumer-protection authorities.

18. General

18.1 Severability. If any provision of these Terms is held to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or, failing that, severed, and the remaining provisions will continue in full effect.

18.2 Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

18.3 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganisation, or sale of assets.

18.4 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, epidemic or pandemic, failure of utilities, telecommunications, or third-party infrastructure, government action, fire, or flood.

18.5 Entire agreement. These Terms, together with the Privacy Policy and any tier-specific or product-specific terms presented to you, constitute the entire agreement between you and OrionX regarding the Services and supersede all prior agreements on that subject.

18.6 Notices. We may provide notices to you through the Services, by email, or by posting on our website. You may contact us using the details below.

19. Contact

Orion X Limited (trading as OrionX)
Plot 140 Unit 2, Kgale Mews, Gaborone, Botswana
Legal and contractual matters: [email protected]
Privacy matters: [email protected]
Support: [email protected]

Last updated: 4 June 2026